Q: What are your Electronics shipping and handling rates?

What are your scheduled delivery fees? Shipping rates vary according to the total value of your order: COD handling rate is worth 5 AED. Delivery of Electronics & other non-food items is FREE OF CHARGE if your order value exceeds 150 AED On Standard Delivery. Delivery of Electronics & Other Appliances is 5 AED if your order value is below 150 AED. NOW delivery Get your essentials delivered in as little as 60 minutes. All our NOW orders require a minimum spend of AED 30 NOW Delivery Fee FREE Delivery on all NOW orders above 75 AED. T&C Apply

Question 1

Large Items

Accepted Answer

Carrefouruae.com offers a FREE delivery service for TVs over 55” and large kitchen appliances including fridges, freezers, washing machines and dishwashers.

While purchasing your item(s), please remember to provide us with a mobile phone number. Our dedicated delivery team will call you when they're on their way to give you an estimated time of arrival. They will deliver the item to a room of your choice, unpack the item and install it.

Before ordering, remember you should first checking your delivery checklist to ensure the team can deliver to your home. Please note: all delivery slots are subject to availability and some products are delivered directly by the manufacturer.

Additional delivery charges may apply for locations outside of the main cities, including border areas and remote locations. These charges will be communicated to the customer prior to the delivery period.

Question 2

Small Items

Accepted Answer

Small items will be delivered by UPS/Aramex. These are only available for online purchases and include, among others:

Computers & all IT products
Video products (projectors, DVD players etc)
Mobiles, GPS & Cordless Phones
Audio & Sound Products (Home Theatres, mp4 players, etc.)
Consoles & Video Games
All accessories
TVs less than or equal to 32”

Customers can track their order(s) online for all small items via the UPS/Aramex tracking system.

Question 3

How long does it take to receive my order after I have placed it online?

Accepted Answer

All orders are shipped from our warehouse within 48 hours upon reception of your order and upon stock availability. On Demand items are ordered from suppliers once you place your request online and are delivered upon stock availability with the brand/supplier.

Question 4

What are your Electronics shipping and handling rates?

Accepted Answer

What are your scheduled delivery fees?

Shipping rates vary according to the total value of your order: COD handling rate is worth 5 AED. Delivery of Electronics & other non-food items is FREE OF CHARGE if your order value exceeds 150 AED On Standard Delivery.
Delivery of Electronics & Other Appliances is 5 AED if your order value is below 150 AED.

NOW delivery

Get your essentials delivered in as little as 60 minutes.

All our NOW orders require a minimum spend of AED 30

NOW Delivery Fee

FREE Delivery on all NOW orders above 75 AED. T&C Apply

Question 5

What if I need to change my address or suspend delivery of my order?

Accepted Answer

Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 within the same day. We'll be happy to serve you.

Question 6

How can I track my order?

Accepted Answer

You can track your orders by clicking on the order tracking reference in the 'My Order' section in 'My Account' page. You will be directed to our delivery provider on the tracking page of your order.

Question 7

Can I be delivered urgently?

Accepted Answer

No, but this service will be introduced to you soon so as to satisfy all your needs.

Question 8

At what time can I be delivered?

Accepted Answer

For Electronics & non food items, the delivery time will depend on the delivery provider. You will be contacted by the concerned team to arrange the best suitable timing for you.

Question 9

How do I check my delivery time?

Accepted Answer

For Electronics & non food, Please contact us on this page www.carrefouruae.com/contact-us, or call our customer services on 800-732-32 as soon as possible. We will assist you.

Question 10

Who can receive my delivery?

Accepted Answer

Anyone available at the given delivery address, and providing his/her ID for verification purpose.

Question 11

What if I receive the wrong item?

Accepted Answer

Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

Question 12

Do you have a 24 hour delivery service?

Accepted Answer

No, we do not have a 24 Hour delivery service. We deliver 7 days a week.

Question 13

What if I do not receive the downloadable item code and email?

Accepted Answer

Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

Question 14

Grocery & Fresh Food - Delivery FAQs

Accepted Answer

Standard Delivery

Shipping rates vary according to the total value of your order and according to the type of product(s) you have ordered:

COD handling rate is worth 5 AED (For Electronics, other non-food and food items only delivered by carrefour).

Delivery of Electronics & other non-food items is FREE OF CHARGE if your order value exceeds 150 AED when you select Standard Delivery.

What are your scheduled delivery fees?

The delivery fee for all standard delivery orders under 150 AED is AED 5.

Delivery of both Electronics & other non-food items and Food & Groceries products follows the same above rules. The delivery charges are calculated separately, although the order includes both types of products.

NOW delivery

Get your essentials delivered in as little as 60 minutes.

All our NOW orders require a minimum spend of AED 30

NOW delivery Fee

FREE Delivery on all NOW orders above 75 AED. T&C Apply

Shipping & Delivery

Shipping & Delivery

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Electronics - Shipping & Delivery

Grocery & Fresh Food Delivery

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