Question 1

I've made a refund request but haven't yet been refunded! How do I get my money back?

Accepted Answer

Please note that it may take up to 20 working days to reflect onto your card based on your preferred banking partner. If you need further assistance, please contact us at 800 73232 or through any of our social media channels and we will have one of our colleagues look into this to ensure that this has been processed.

Question 2

What payment methods are accepted for CarrefourUAE.com?

Accepted Answer

You can pay for your order through most major credit cards (Visa and MasterCard) as well as Cash on Delivery.

Some international cards might not be accepted by our payment gateway. Kindly contact us for support at 800 73232 or through any of our social media channels.

Question 3

I have placed an order but would like to cancel it now. How do I cancel my order?

Accepted Answer

Not to worry, it’s okay to change your mind! To cancel your order, please open the MAF Carrefour App, then choose the order you’d like to cancel followed by ‘View Order Details’ and then choose the ‘Cancel Shipment’ option. Thereafter, you will get a confirmation message that the order has been cancelled. We only charge your card once your order has been dispatched therefore, if you’ve received a message from your bank, kindly note that this is only an authorised amount and will be released once your order is cancelled. This may take up to 20 working days to reflect onto your card based on your preferred banking partner. For step by step details on how to cancel your order, please visit:
https://youtu.be/6omf5YUieAg.

Question 4

My order had out of stock items and you charged me for the full order amount. I want my money back!

Accepted Answer

We’re working hard with our various suppliers and partners to ensure that all products are continuously available. Not to worry though, you will only be charged for the amount of the products you’ve received and any charge for out of stock items will not be processed. Based on your preferred banking partner, it may take up to 20 working days for this to reflect on your statement. If you need further assistance, please contact us at 800 73232 or through any of our social media channels.

Question 5

Question 6

Is ordering online secure?

Accepted Answer

Yes. We take the utmost care with the information that you provide us when placing an order on our website or in-store.

Question 7

Is it safe to use my credit/debit card online?

Accepted Answer

When you use your credit card, all your data is encrypted to the highest standard and held on a secure computer that means it's protected from hackers and criminals. All data is hosted by the MasterCard payment gateway. NO credit card details are stored within our systems or computers it’s one more assurance that when you place an order with carrefouruae.com, it's absolutely secure.

Question 8

Can I save my card details for my next purchase?

Accepted Answer

You can save your card details. We securely use the tokenisation method so we do not store any of your card details. While saving your card details, your next purchase is made even easier!

Question 9

How do I check out?

Accepted Answer

Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Checkout' button in the cart area. Follow the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and the e-mail summary of your order.

Question 10

Are there any hidden charges when I make a purchase online?

Accepted Answer

There are NO hidden charges when you make a purchase on carrefouruae.com. The price you see on the product page is exactly what you pay. Delivery charges may vary depending on the type of item you shop. For further information about our delivery charges

Question 11

What payment options do you accept?

Accepted Answer

We accept the following payment methods: credit cards (Visa and MasterCard), PayPal and Cash on Delivery.

Credit cards: we accept payments made using Visa and MasterCard.
To pay using your credit card, after accepting the Terms and Conditions, you will be redirected to our secured payment gateway page. You will need your card number, expiry date, and the three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to your bank's page for entering the online 3D secure password according to the terms of your bank. Please wait till the page comes back to the order confirmation.

Debit cards: We accept payments made using Visa and MasterCard.
To pay using your debit card, after accepting the Terms and Conditions, you will be redirected to our secured payment gateway page. You will need your card number, expiry date, and the three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to your bank's page for entering the online 3D secure password according to the terms of your bank. Please wait till the page comes back to the order confirmation.

Cash on Delivery:
If you are not comfortable making an online payment on carrefouruae.com, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of your order to your doorstep, without requiring you to make any advance payment online. The maximum order value for Cash on Delivery (COD) payment is 2500 AED. It is strictly a cash-only payment method. Foreign currency cannot be used to make a COD payment. Only Arab Emirates Dirhams (AED) are accepted.

Question 12

Are the prices on the website the same as in-store prices?

Accepted Answer

Store prices are guaranteed online: you are charged for the same price you would pay in store.

Question 13

When does the refund happen in case of a failed or unsuccessful transaction?

Accepted Answer

For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.

Question 14

How do I get a receipt?

Accepted Answer

You will receive by email the order confirmation that summarizes your order and the payment details. When your shopping is delivered, you will be given a detailed delivery note of your received order by the driver.

Question 15

How do I pay online with my points?

Accepted Answer

During the checkout, you can enter the amount that you want to redeem in MyCLUB discount field. The existing/selected amount will be automatically redeemed at checkout and the total bill will reflect the adjustment. A minimum of 25.00 AED/250 points can be redeemed.

Question 16

Can I make full payment with points?

Accepted Answer

Yes, you can make full payment, based on the available points.

Question 17

How can I use MyCLUB points in store?

Accepted Answer

Yes, you can. During checkout, open Carrefour application on your phone and enter the amount that you want to redeem. After scanning the code, your points will be redeemed as cash discount. You can also ask the cashier to redeem the defined cash amount for you. A minimum of 25.00 AED/250 points can be redeemed.

Question 18

Service and Warranty

Accepted Answer

All items available on carrefouruae.com are delivered to you with the brand's warranty and protection promise!

All items available on carrefouruae.com are guaranteed being original stock from the brand, the distributor or the manufactory warehouse. They carry a limited original warranty from the brand or the distributor that protects them against any manufacturing default.

The warranty begins on the day that your item(s) is received (item delivery day) and lasts as per the brand's Terms and Conditions (mentioned on the attached warranty.

Question 19

What if I have missing items?

Accepted Answer

We're very sorry for that. Please contact us on this page https://www.carrefouruae.com/mafuae/en/contact-us, or call our customer service on 800-73232 as soon as possible. We will assist you.

Question 20

Payments

Payments

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Online Shopping: Payment FAQ's

Easy Payment Plan

Security

Payment & Checkout

Service and Warranty

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