Question 1

How do I change my password?

Accepted Answer

In 'My Account' page, go to Update password, you will be able to change your password.

Question 2

How do I update my personal details?

Accepted Answer

In 'My Account' page, go to Update personal details, you will be able to change/update your details.

Question 3

How do I change my address?

Accepted Answer

In 'My Account' page, go to Adress book, you will be able to edit your adresse and change/update it.

Question 4

I want to remove myself from mailing lists

Accepted Answer

Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

Question 5

I am having problems registering

Accepted Answer

Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

Question 6

What if I forgot my password?

Accepted Answer

If you have forgotten your password, you can create a new one by clicking on the “Forgot your password?” link under the email field. You will receive an email in your email box with a link to create a new password.

Question 7

What if I forgot my login?

Accepted Answer

If you have forgotten your login, you can receive it by clicking on the "Forgot your login?" link under the email field. Then enter the Captcha, an SMS and email will be sent to you with your login credentials.

Question 8

I am having problems signing in to my account. I received the error message: "Sorry, but we couldn't sign you in."

Accepted Answer

First, check that you've entered the correct email address and password. If you've forgotten your password then please click on the 'Forgot your password' link. If it persists, please contact us on this page www.carrefouruae.com/contact-us, or call our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

Question 9

I am having problems adding and removing items from my basket

Accepted Answer

Please contact us on this page www.carrefouruae.com/contact-us, or reach ourcustomer service on 800-732-32 as soon as possible. We'll be happy to serve you.

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